Our Customer Care team is available:
9:00am - 5:00pm Monday - Friday
We aim to respond to all enquiries as quickly as possible during these times.
Please note that our team is closed on UK bank holidays, and response times may be longer than usual on those dates. If you contact us outside of our regular hours or on a bank holiday, your enquiry will be logged and we will respond as soon as possible on the next working day.
Our team will be unavailable the following dates:
Thursday, 1 January 2026 – New Year’s Day
Friday, 3 April 2026 – Good Friday
Monday, 6 April 2026 – Easter Monday
Monday, 4 May 2026 – Early May Bank Holiday
Monday, 25 May 2026 – Spring Bank Holiday
Monday, 31 August 2026 – Summer Bank Holiday
Friday, 25 December 2026 – Christmas Day
Monday, 28 December 2026 – Boxing Day
If a bank holiday falls on a weekend, a substitute weekday is usually observed — for example, Boxing Day on Saturday 26 December becomes Monday 28 December.
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