Knowledge base

Shipping & Delivery - Murad (3)

Shipping Information (3)

• How long does shipping and delivery take?
• How much does shipping cost?
• Which countries do you ship to?

Where is my order? (5)

• Where is my order and how can I track it?
• My order hasn't shipped yet?
• What should I do if my order hasn’t arrived?

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I have an issue with my delivery (5)

• Tracking says delivered but I have not received it
• My tracking has not been updated
• My delivery is being returned to sender

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Returns & Refunds - Murad (2)

Returns (5)

• Returns policy & how to return a product
• Can I exchange my item?
• Can I return a gift?

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Refunds (3)

• How long does it take to process a refund?
• Why have I received an email saying the item I've ordered is refunded?
• What happens to my refund if my card is no longer in use?

Orders - Murad (1)

Order Queries (5)

• Can I cancel or amend my order?
• I've not received my order confirmation
• I have a missing, incorrect, damaged or faulty item

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Promotions & Discounts - Murad (1)

Promotions & Discounts (2)

• Terms & Conditions: Promotions and Gift with Purchases
• My promotional code is not working

Product Information - Murad (2)

Product information (7)

• Which SPF would be most suitable for my skin?
• How much SPF should I apply to my skin?
• Where can I purchase Murad products in-store?

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Consultation (1)

• Complimentary Skin Consultation

Subscriptions & Rewards - Murad (1)

Subscriptions (7)

• How do I subscribe?
• How do I cancel my subscription? Can I skip a shipment?
• How can I change my shipping or billing address in my Murad subscription account?

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My Accounts & Payments - Murad (2)

Payments (5)

• What forms of payment does Murad accept?
• Remember My Card Details at Checkout
• My payment has been declined?

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My Account (5)

• Can I unsubscribe from your marketing emails?
• How do I reset or change my password?
• I can't login to my account, can you help?

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Other - Murad (1)

Other - Murad (2)

• How do I sign up for your newsletter?
• Technical Support

Contact Us (1)

Contact Us (2)

• How can I get in touch?
• Customer Care Hours & Holiday Closures