Skip to main content
Home
Knowledge base
Submit a ticket
Login
Sign up
Home
Knowledge base
All
Articles
Recent Searches
Clear all
No recent searches
Popular Articles
Articles
View all
Topics
View all
Tickets
View all
Sorry! nothing found for
Knowledge base
Shipping & Delivery - Murad (3)
Delivery Options (2)
What delivery services do you offer?
Do you ship internationally?
Order Status & Tracking (6)
What happens if I place my order after 12pm?
How can I track my order?
Can I redirect my parcel to a different address?
View all 6
Order Changes & Cancellations (2)
Can I cancel or amend my order?
Can I change my shipping details after placing my order?
Returns & Refunds - Murad (4)
Return Policy (4)
What is your returns policy?
Can I exchange my product?
Can I return a gift?
View all 4
Return Process (2)
How do I return my order?
Will you contact me when you’ve received my return?
Refunds (3)
Why have I received an email saying the item I've ordered is refunded?
What happens to my refund if my card is no longer in use?
How long does it take to get my refund?
Damaged or Incorrect Items (3)
I have a missing, incorrect, damaged, or faulty item
What should I do if an item is missing from my order?
My order has arrived and the packaging is damaged
Payments & Subscriptions - Murad (2)
Payments (4)
Remember My Card Details at Checkout
What can I do if the payment for my order is declined?
When will the payment be taken from my account?
View all 4
Subscriptions (7)
How do I start a subscription?
How can I see my future deliveries
How do I make changes to my subscription (i.e. skip or cancel)?
View all 7
Promotions & Rewards - Murad (1)
Promotions (3)
How do I sign up for your newsletter?
Can I use a promotional code on my order?
Terms & Conditions: Promotions and Gift with Purchases
Product Information - Murad (2)
Product information (7)
Which SPF would be most suitable for my skin?
How much SPF should I apply to my skin?
Where can I purchase Murad products in-store?
View all 7
Consultation (1)
Complimentary Skin Consultation
Orders & Account - Murad (2)
Order Queries (2)
I'm missing samples from my order, please can you help?
I've placed my order but not received my order confirmation
My Account (3)
How do I reset or change my password?
I can't login to my account, can you help?
How do I unsubscribe from your newsletter?
Contact Us (1)
Contact Us (1)
How can I get in touch?